Refunds & Returns
At WonderMel, every piece is made with love, drawn, embroidered, and finished by hand just for you. Because of this unique and personalized process, we operate a little differently from large retailers.
No Returns (Handmade Policy)
Each hoodie, sweatshirt, or tee is created especially for you. As a small handmade business, we don’t accept returns or exchanges for reasons such as change of mind, incorrect sizing, or personal preference.
We encourage you to check our sizing guide carefully before ordering, and if you’re unsure, please contact us — we’re always happy to help before you purchase!
Refunds for Damaged or Incorrect Items
If you receive an item that’s damaged, defective, or not what you ordered, we’ll make it right. Please contact us within 7 days of receiving your order with:
- Your order number
- Clear photos showing the issue
- A short description of the problem
Once we verify the issue, we’ll arrange a refund or replacement for you as quickly as possible.
Because We Care
Every WonderMel piece is a little work of art, and we take pride in its quality and detail. We truly appreciate your understanding that each product is made by hand small variations are part of the magic that makes your item one of a kind.
Thank you for supporting small business, slow fashion, and handmade art. Your trust means the world to us